A lot of support and QA work is the same few steps done many times: read the issue, set up a site, write the steps, post the comment. That is exactly the kind of work an AI agent is good at.
What I hand over
- Drafting QA comments with repro steps and test links.
- Pulling weekly support and KPI reports.
- First-pass triage of new issues.
What I keep
The final call. Claude drafts, I review, and nothing goes out without a person reading it. The time saved goes into the tickets that really need someone to think.